Terms & Conditions

Last updated: January 24, 2026

Welcome to SolvioAI. By using our services, you agree to these terms. Please read them carefully.

1. Service Description

SolvioAI provides AI-powered phone answering and appointment booking services for businesses in the United Kingdom. Our service includes:

• Automated call answering with AI voice technology
• Appointment booking via Google Calendar integration
• Call recording and transcription
• Customer data management
• Emergency call classification

2. Account Registration

To use our services, you must:

• Provide accurate business information
• Maintain the security of your account credentials
• Be at least 18 years old
• Have the authority to bind your business to these terms

3. Subscription and Billing

Our services are provided on a subscription basis:

• Monthly subscription fees are charged in advance
• One-time setup fees are charged upon account activation
• Fees are non-refundable except as required by law or our refund policy
• We reserve the right to modify pricing with 30 days' notice

4. Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, you may request a full refund of both setup and subscription fees.

5. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for:

• Service interruptions due to maintenance
• Third-party service failures
• Events beyond our reasonable control

6. Data and Privacy

We are committed to protecting your data:

• All data is processed in accordance with GDPR
• Customer data belongs to you
• We use encryption and secure storage
• See our Privacy Policy for full details

7. Acceptable Use

You agree not to:

• Use our service for illegal purposes
• Attempt to breach security measures
• Abuse or harass our AI system or support staff
• Resell our services without authorization

8. Intellectual Property

SolvioAI retains all rights to:

• Our AI technology and software
• Our brand, logo, and trademarks
• All documentation and materials we provide

9. Limitation of Liability

To the fullest extent permitted by law, SolvioAI shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Missed appointments or bookings
• Data loss (though we maintain backups)

Our total liability shall not exceed the fees paid by you in the preceding 12 months.

10. Termination

Either party may terminate the service:

• You may cancel anytime from your dashboard
• We may terminate for breach of these terms
• Upon termination, you retain access until the end of the billing period

11. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email. Continued use constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these terms, contact us at:

SolvioAI Limited
Email: info@solvioai.co.uk
Phone: 07958 019584